Unfortunately, we are not able to amend the
order already paid. The only solution is to cancel the order and place a new
one. However, please note that according to our cancellation policy the order
can be cancelled only within 24 hours of placing it.
Should an item be missing from your delivery, please contact us and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.
Note: Please make you to state your order number / ID.
Complying with Hong Kong regulations, all of your purchases on Playful Socks are tax free. However, orders to countries outside of Hong Kong may subject to local VAT, import duties and/or taxes, which are levied once your package reaches your country. Playful Socks do not collect such VAT, duties and/or taxes. Please contact your local customs for more information.
We provide free shipping arrangement to our beloved Hong Kong and other countries if the order value is over a certain threshold. We have partnered with two shipping partners after balancing the cost effectiveness and shipping standard:
Hong Kong Post
Below is a summary table of the destination country and its corresponding shipping cost, shipping time and partners.
* The shipping time estimation is based on our shipping partners ** America: United States, Canada; ** Europe: Belgium, Britain, Brazil, Denmark, Estonia, Finland, France, Germany, Ireland, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Slovenia; ** Other Countries: Vietnam, Japan.
Please try to check the content of the parcel in the presence of a courier. If after opening the package you find out that it lacks its content or the product has some defects, please send us some photos of all the received order as well as the package so that we can help.
Please contact firstname.lastname@example.org with your request and we will amend the shipping address on our end. In case if your order is already sent, we will contact the shipping company on your behalf to ask for a change.
Playful Socks designs are done in Hong Kong by our in-house designers and founder. Our team always listens to customer’s feedback and keep track with the market trend. Each round of collection would go through a series of rigorous review process which consistent of three principles:
Proof of Concept
Playful socks products are produced in China. We ensure that our suppliers maintain have high standards by paying regular on-site visit, inspections and audit.
Yes, we sell socks with bulk order arrangement. Usually, these type of request would arise when someone representing their company to seek for special gifts for their colleagues, company event, or to clients. We can offer invoice as payment method on orders of 50 units or more.
You may return your Playful socks order within 30 calendar days of delivery and you will receive 100% refund.
The product is eligible for return / exchange if it is in the original state. All items have to be unused with labels and packaging intact.
When you return or exchange any product, you must cover the shipping charges. Please note that you will not be reimbursed for the original shipping charges.
As soon as we receive your return, we will process your exchange or refund request within 14 days. Any refunds made by us will be processed back to the original payment method when you placed your order.
We do not take responsibility for any items lost during the return shipping.
For more question regarding to the actual arrangement, please feel free to contact us and mention your order number.
You must return your Playful socks within 30 calendar days of delivery. Please indicate items which you would like to exchange. Similar to return policy, the product is eligible for return / exchange if it is in the original state. All items have to be unused with labels and packaging intact.
Please send us an email to email@example.com to arrange for the return and exchange. In the email, please share with us:
Include instructions on how we should process your return (e.g. for refund, for exchange to another size, style, etc.)
Reason for returning the item (i.e. looks different than website image, size is too large / small, don’t like the material)
Send your items to the address below:
3/F, Block A, On Fat Industry Building
12 - 18 Kwai Wing Road
Kwai Chung, New Territories
For exchanges, please clarify the alternative product by specifying the item name and size (please note that exchanges must be for applicable products of equal or lesser value)
As soon as we receive your return shipment, we aim to process your request within 3 business days and will send you an email confirmation once processed. Please note that we cannot cover return shipping costs and that you are responsible for items lost in shipping.