- You can pay with your credit card or via PayPal. Payments are made in HKD. If you choose a different currency than mentioned above, the final charge would depend on the exchange rate of your bank.
Frequently Asked Questions
ORDER & DELIVERY
ORDER
How can I pay for my order?
Will I receive my confirmation e-mail?
- Yes. As soon as you place an order, we send the confirmation e-mail. If you don’t receive it, please check your spam folder to make sure it didn’t get lost there.
Can I change or add another item to my order?
- Unfortunately, we are not able to amend the order already paid. The only solution is to cancel the order and place a new one. However, please note that according to our cancellation policy the order can be cancelled only within 24 hours of placing it.
My order is missing a product – What shall I do?
- Should an item be missing from your delivery, please contact us and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.
- Note: Please make you to state your order number / ID.
Are all products on the website in stock?
- All products of our current collection are displayed on the website. If an item is out of stock this will be stated on the product’s page.
- In case of an unlikely discrepancy between the website and the actual stock due to a miscount, you will be notified via email and receive a refund for the missing item(s).
Is payment on your website secure?
- We confirm that payment on our website is secure and encrypted. You can read more about our SSL (Secure Sockets Layer) certificate by clicking the LOCK icon to the left of our website URL.
What is the currency that I am paying for?
- The default currency is stated in Hong Kong Dollars but you have the option to change that to EUR or USD. The price excludes shipping charges which are calculated at checkout.
Does the price include Tax?
- Complying with Hong Kong regulations, all of your purchases on Playful Socks are tax free. However, orders to countries outside of Hong Kong may subject to local VAT, import duties and/or taxes, which are levied once your package reaches your country. Playful Socks do not collect such VAT, duties and/or taxes. Please contact your local customs for more information.
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