Frequently Asked Questions

• You can pay with your credit card or via PayPal. Payments are made in HKD. If you choose a different currency than mentioned above, the final charge would depend on the exchange rate of your bank. 

• Yes. As soon as you place an order, we send the confirmation e-mail. If you don’t receive it, please check your spam folder to make sure it didn’t get lost there.

• Unfortunately, we are not able to amend the order already paid. The only solution is to cancel the order and place a new one. However, please note that according to our cancellation policy the order can be cancelled only within 24 hours of placing it.

• Should an item be missing from your delivery, please contact us and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.
• Note: Please make you to state your order number / ID.

• All products of our current collection are displayed on the website. If an item is out of stock this will be stated on the product’s page.
• In case of an unlikely discrepancy between the website and the actual stock due to a miscount, you will be notified via email and receive a refund for the missing item(s).

• We confirm that payment on our website is secure and encrypted. You can read more about our SSL (Secure Sockets Layer) certificate by clicking the LOCK icon to the left of our website URL.

• The default currency is stated in Hong Kong Dollars but you have the option to change that to EUR or USD. The price excludes shipping charges which are calculated at checkout.

• Complying with Hong Kong regulations, all of your purchases on Playful Socks are tax free. However, orders to countries outside of Hong Kong may subject to local VAT, import duties and/or taxes, which are levied once your package reaches your country.  Playful Socks do not collect such VAT, duties and/or taxes. Please contact your local customs for more information.

In Asia and Australia, we ship to: 

• Hong Kong, Japan, South Korea, Macao, Vietnam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand

• United States, Canada, Mexico, Brazil, France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Iceland, Latvia, Poland, Austria, Hungary, Slovenia, Serbia, Turkey, Israel, Lebanon, Russia.

We provide free shipping arrangement to our beloved Hong Kong and other countries if the order value is over a certain threshold. We have partnered with two shipping partners after balancing the cost effectiveness and shipping standard:

• SF Express 
• Hong Kong Post 

Below is a summary table of the destination country and its corresponding shipping cost, shipping time and partners. 

* The shipping time estimation is based on our shipping partners
** America: United States, Canada;
** Europe: Belgium, Britain, Brazil, Denmark, Estonia, Finland, France, Germany, Ireland, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Slovenia;
** Other Countries: Vietnam, Japan.

• To check the shipping status of your order, please refer to the shipping email which is sent to you once your order is fulfilled.

• Please try to check the content of the parcel in the presence of a courier. If after opening the package you find out that it lacks its content or the product has some defects, please send us some photos of all the received order as well as the package so that we can help.

• Expected delivery time is based on the shipping destination. Typically, shipping in Hong Kong would be received within 1-2 days. 
• For shipping in Asia destination, it would be between 3-7 business days. 
• For other location, the shipping time would be approx. 7- 14 days. The shipping time consist of packing process, shipping and handling by the courier.

• Please contact support@playful-socks.com with your request and we will amend the shipping address on our end. In case if your order is already sent, we will contact the shipping company on your behalf to ask for a change.

Large Size Chart

• Please note that our socks are designed for unisex. 
• The size reference below has summarized the commonly seen size reference for both men and women with our large size socks. 

Small Size Chart

• Please note that our socks are designed for unisex. 
• The size reference below has summarized the commonly seen size reference for both men and women with our small size socks. 

• We work hard to ensure that our socks are of the highest quality possible. However, the life span can vary depending on the care and handling of your Playful Socks.
• For our socks, we recommend to wash with old / warm water (i.e. temperature of 30°C / 86°F).
• All socks should be turned inside out. Bleaching, ironing and tumble dryer should be avoided. 

• You may find the related product description on each product page. This includes a description of the product, pictures, sizing, care, and composition.
• The "Delivery and Returns" page contains information and articles on our shipping arrangement.
• If you have any questions about details that aren't on the product page, please contact us. 

• Currently, we do not offer gift wrapping service as our socks are delivered in a gift-ready package (see below).

• No, our gift box does not contain any price details or invoice along with the package. 

• Unfortunately, we do not offer gift codes or vouchers.

Playful Socks designs are done in Hong Kong by our in-house designers and founder. Our team always listens to customer’s feedback and keep track with the market trend. Each round of collection would go through a series of rigorous review process which consistent of three principles:

1. Proof of Concept 
2. Idea Originality
3. Comfortability

Playful socks products are produced in China. We ensure that our suppliers maintain have high standards by paying regular on-site visit, inspections and audit.

• When we work with our manufacturer partner, we pay close attention to the production of our collections and only uses the best materials and the sharpest designs. 
• We gone through careful consideration during our designing, material details and composition with the balance of comfortless to maintain our product quality. 
• The life span of the products varies depending on the care and handling. Make sure you check our care instructions FAQ section.

• If you receive a coupon which you want to apply them in your next purchase, you need to enter the coupon code in the "Coupon Code" field at checkout. 
• Please make sure that no extra spaces when you paste in the code.
• Only one discount code is valid for each purchase so you cannot combine with another coupon code.

• Unfortunately, we are not able to apply a discount to the order already paid. The only solution is to cancel the order and place a new one with a discount available on the website. 
• However, please note that according to our cancellation policy the order can be cancelled only within 24 hours of placing it.

Yes, we sell socks with bulk order arrangement. Usually, these type of request would arise when someone representing their company to seek for special gifts for their colleagues, company event, or to clients. We can offer invoice as payment method on orders of 50 units or more. 

Please provide the following information and send to sales@playful-socks.com">sales@playful-socks.com:

1. Business Name, Address and Country
2. Contact details (i.e. your name, phone number and email contact)
3. Purpose of bulk order (i.e. Christmas party gift exchange, giveaways at event)
4. The type of socks, quality and size.
5. Event timing and any other special notes

Once we received your email, we will reach back to you as soon as possible. It is important that you include the above information so we can better serve your request. 

• You may return your Playful socks order within 30 calendar days of delivery and you will receive 100% refund.
• The product is eligible for return / exchange if it is in the original state. All items have to be unused with labels and packaging intact. 
• When you return or exchange any product, you must cover the shipping charges. Please note that you will not be reimbursed for the original shipping charges. 
• As soon as we receive your return, we will process your exchange or refund request within 14 days. Any refunds made by us will be processed back to the original payment method when you placed your order.
• We do not take responsibility for any items lost during the return shipping.
• For more question regarding to the actual arrangement, please feel free to contact us and mention your order number. 
• Please refer to here for the return policy. 
  

The address is:

• 3/F, Block A, On Fat Industry Building
• 12 - 18 Kwai Wing Road
• Kwai Chung, New Territories
• Hong Kong

• Yes, exchanges are possible. 
• You must return your Playful socks within 30 calendar days of delivery. Please indicate items which you would like to exchange. Similar to return policy, the product is eligible for return / exchange if it is in the original state. All items have to be unused with labels and packaging intact.

Your refund should be finalized within 14 days of receiving the package back but we will do our best to do it ASAP.

Please send us an email to support@playful-socks.com to arrange for the return and exchange. In the email, please share with us: 

• Customer Name 
• Order Number 
• Include instructions on how we should process your return (e.g. for refund, for exchange to another size, style, etc.)
• Reason for returning the item (i.e. looks different than website image, size is too large / small, don’t like the material)

Send your items to the address below: 

• Playful Socks
• 3/F, Block A, On Fat Industry Building
• 12 - 18 Kwai Wing Road
• Kwai Chung, New Territories
• Hong Kong

As soon as we receive your return shipment, we aim to process your request within 3 business days and will send you an email confirmation once processed. Please note that we cannot cover return shipping costs and that you are responsible for items lost in shipping.

If you have any questions regarding the process, please contact us via support@playful-socks.com